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Your Statutory rights are not affected by any of the following store policies.
Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.
Return / Refund Policy
We care about the service we provide and we continually strive to provide an outstanding service to all our Customers. Should anything go wrong we will offer a full refund for any game that is returned.
Delivery Information
Delivery is free to the UK on orders of £75 and over, under £75 charge 10% of order price and delivery time is usually 3 to 5 days from order. Delivery to the Europe are charged at 20% of order price and delivery time is usually 5 to 7 days from order. Delivery to the Rest of the World are charged at 50% of order price and delivery time is usually 7 to 14 days from order.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.
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